Remote Support Representative

Company: VitalCare Connect
Location: Remote
Type: Full-Time
Salary: $18–$22/hour
Application Deadline: June 15, 2025

Job Description:
We’re looking for a compassionate and detail-oriented Customer Support Representative to assist patients and healthcare partners via phone, email, and chat. You’ll be the first point of contact, providing friendly and accurate assistance to ensure a smooth care experience.

Responsibilities:

• Handle inbound support inquiries from patients
• Schedule appointments and follow up on service requests
• Document interactions in EMR or CRM systems
• Escalate urgent cases to the clinical or operations team

Requirements:

• 1+ year in customer support or healthcare call center
• Excellent communication and problem-solving skills
• Comfortable using ticketing tools and patient platforms
• Ability to work independently and remotely